Important Message
It is with deep sadness and genuine regret that my wife and I have to announce that
Jardin d'Eden is no longer trading.
To all our customers over the past 5 plus years, we are indebted to you for your support,
your custom, good will, letters of thanks and patience ...
and, all-too-frequently, the repeat business we have received from you.
A sincere "Thank You" from my wife and I ... especially during the more troubled times experienced over recent months.
We hope to re-launch a new, smaller company shortly,
one probably having a little less focus on time-keeping products and more on high-quality gifts
... and one supported by suppliers who genuinely care for their customers (please see the explanation below).
If you have placed an order and have not yet received your item, your credit card will NOT have been charged.
If you are awaiting a recent order for which stock remains available, we will contact you to discuss how best to proceed.
Despite the testing times of late, our ultimate goal - as always - is to ensure that no one is left with any ill-feeling.
If you have any questions, please eMail them to "Info at Jardin-d-Eden.co.uk" leaving a telephone contact number.
There may be a short delay in responding ... but you have my word: we WILL respond.
PLEASE NOTE: Your manufacturer warranties are NOT affected. Should you require any warranty work, please eMail us with your problem.
A Brief Explanation
Without wishing to sound in any way bitter, this situation has arisen solely because one of our key suppliers, namely NOMOS Glashütte, withheld stock
- without prior notice or explanation (and, as it transpires, for no justifiable reason) -
for several months, despite us being appointed their nominated UK distributor for several years.
It appears the peculiar situation of the 'tail wagging the dog' within the luxury horological sector is actually quite commonplace,
so ultimately it could be argued that it was my naďveté and inexperience which was being rewarded!
As a small family concern, our differentiator always had to be based on our knowledge and how we treated our customers: you guys!
Nevertheless, despite a lot of effort this situation - whilst not of our making - caused an immense back-log, growing customer frustration
and, subsequently, cash-flow problems, something we have been working hard to resolve for many, many months now.
Whilst we still regard NOMOS' timepieces highly - as well as many of the talented watchmakers and engineers involved in their creation -
we have little respect for questionable management practices which appear solely based around ever-increasing profitability,
whilst simultaneously alienating the existing customers and distributors which have helped to build the company. Nor am I a fan of deceit.
An approach which has less-and-less to do with respect, good business relationships and customer-centric service is simply one we - and you - are better off without.
Having helped NOMOS in their early days - with but an idea and a handshake at a Basel Fair - to establish the brand in the UK and further afield,
the behaviour of some members of the current management team was incredible for its rudeness, shortsightedness, lack of decency and abuse of trust.
We wish many members of the NOMOS family well but felt we could not continue to try and rescue our business to the detriment of our own family and personal lives.
Therefore, the time is now long overdue for my wife and I to draw a line under this stressful situation and to move on.
We will, however, do all we can to support our existing customers and ensure they do not regret having once trusted us.
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